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You may download or print extracts from the Website pages for your personal use only. Other reproduction or use of the information found on the Website is prohibited save as set out in the next section “Limited Licence to Recopy”.
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Complaints regarding any aspect of our service which are not resolved by the responsible HT partner should be addressed to the Managing Partner, whose contact details are available on this website. Complaints can also be addressed to The Legal Ombudsman (www.legalombudsman.org.uk) at the following address:
The Legal Ombudsman
PO Box 6167
Slough
SL1 0EH
Tel: +44 (0)300 555 0333
Email: enquiries@legalombudsman.org.uk
Under the Legal Ombudsman Scheme Rules, you will normally need to bring a complaint to the Legal Ombudsman within six (6) months of receiving a final written response from us about your complaint or within six (6) years of the act or omission about which you are complaining occurring (or if outside of this period, within three (3) years of when you should reasonably have been aware of it).
There also exist rights in English law for a law firm client to object to an invoice by applying to the High Court for its assessment pursuant to Part III of the Solicitors Act 1974.
Complaints (such as reporting someone's behaviour) may also be made directly to the SRA. See www.sra.org.uk/consumers/problems/report-solicitor.page for more details.
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